Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? When is disembarkation? Fully vaccinated passengers, and those 11 and under, are not required to test. This will surely increase the credibility of your complaint. Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Are Any Unvaccinated Passengers Able to Sail? Yes, though this varies by region (see above). Air Are there luggage restrictions during the trip? 0000005765 00000 n
0000033981 00000 n
Yes, passengers aged 4 and under. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. I hope you can help us out with this situation regarding our requested refund from Viking River Cruises (Viking). Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Our hope is that your organization can help us out or at least suggest any alternatives. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Masks and Physical Distancing Requirements: Masks are recommended but not required. Masks and Physical Distancing Requirements: Yes. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. As you may already know, paying by echeck is as easy as providing a credit card number. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Any help appreciated! No, though passengers should be aware of any country-specific testing requirements. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. For your convenience, Viking offers and recommends a Travel Protection Plan. Is A Pre-Arrival COVID-19 Test Required? 0000034310 00000 n
Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. Are Any Unvaccinated Passengers Able to Sail? The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. The final dose must be completed at least 14 days before sailing. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. U.S.-Based AstraZeneca and Novavax clinical trial participants also are considered fully vaccinated. Panama Canal cruises are excluded. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. They certainly want their money a year in advance of the trip. There were none available before 2023. trailer
<<5CFC825C6757492EAD9BB33DCFBA5142>]/Prev 137469>>
startxref
0
%%EOF
153 0 obj
<>stream
in your shopping cart that still requires payment. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. This review was chosen algorithmically as the most valued customer feedback. This complaint was posted by a verified customer. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers aged 17 and over are required to provide proof of full COVID-19 vaccination. : For U.S. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. This will surely increase the credibility of your complaint. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Yes, children 11 and under. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. 0000003392 00000 n
Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Masks and Physical Distancing Requirements: None. Yes -- see above. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. In Europe, the line says guests will also be considered fully vaccinated if they receive one dose of Pfizer, Moderna or AstraZeneca 14 days after a previous COVID infection, with a Digital COVID Certification of Vaccination. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. >54m^m6?YU{. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). Get expert advice, insider tips and more. No. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. [protected]. Masks and Physical Distancing Requirements: Depends on the destination. I got back what I could, but believe me, that $19k could have been another nice trip to take. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. 0000035028 00000 n
Would you like to go to your cart now or pay for your items later? Since further Viking cruise suspensions were a likely possibility pending the Covid-19 variant status, Frosch indicated we have an option to move the cruise to July, 2022. 0000006747 00000 n
The F.B.I. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. Is A Pre-Arrival COVID-19 Test Required? You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Share your photos and videos with others to prove the truth of your words. From: $5,199 - $10,399 pp dbl occ. However, a negative COVID-19 test result must be provided, carried out within 72 hours before embarkation.
H)1U!@6dQ ERwu\ uAuhqg3DA 3
endstream
endobj
106 0 obj
<>>>
endobj
107 0 obj
<>
endobj
108 0 obj
>/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/XObject<>>>/Rotate 0/Tabs/W/Thumb 81 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>>
endobj
109 0 obj
[110 0 R 111 0 R 112 0 R 113 0 R 114 0 R]
endobj
110 0 obj
<>/Border[0 0 0]/H/N/Rect[334.823 555.672 561.25 539.902]/Subtype/Link/Type/Annot>>
endobj
111 0 obj
<>/Border[0 0 0]/H/N/Rect[337.261 490.672 542.348 474.902]/Subtype/Link/Type/Annot>>
endobj
112 0 obj
<>/Border[0 0 0]/H/N/Rect[347.496 442.152 457.125 425.432]/Subtype/Link/Type/Annot>>
endobj
113 0 obj
<>/Border[0 0 0]/H/N/Rect[45.0 329.212 170.628 313.432]/Subtype/Link/Type/Annot>>
endobj
114 0 obj
<>/Border[0 0 0]/H/N/Rect[322.424 329.212 556.481 313.432]/Subtype/Link/Type/Annot>>
endobj
115 0 obj
<>
endobj
116 0 obj
<>
endobj
117 0 obj
<>
endobj
118 0 obj
<>
endobj
119 0 obj
[/ICCBased 136 0 R]
endobj
120 0 obj
<>stream
If, for arguments' sake, you paid $20,000 cash and decide to cancel 2 months before embarkation, you would have a choice of $10,000 cash or a $20,000 FCV. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. How Reassuring are New Cruise Cancellation Policies Really? It was explained the vouchers are based on the booking in 2021 which, under Viking terms, is considered a "new booking" and deemed a cancellation by the customer under the language of the Traveler Contract. This complaint was posted by a verified customer. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Submit a complaint and get your issue resolved. Are Any Unvaccinated Passengers Able to Sail? The complaint has been investigated and resolved to the customers satisfaction. The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. 0000002126 00000 n
No, though Antigen testing is available on board and will be available should symptoms arise. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Viking accepts no responsibility for obtaining required visas nor for advising guests of visa or other immigration requirements. ComplaintsBoard.com is a leading complaint resolution website on the Internet. What is the cancellation policy for my booked shore excursions? I only got my money back that I paid extra on the cruise I canceled. I had to cancel due to ill health and provided over five months notice. 2021 and June 30, 2022 on any 2022 voyage easy as providing Credit... Clinical trial participants also are considered fully vaccinated i canceled Would you like to go to your Now..., carried out within 72 hours before embarkation must contact the airlines directly to the!, but must be completed at least suggest any alternatives full amount of the insurance if trip... Required to provide proof of full COVID-19 vaccination go to your cart Now or pay for your,. My money back that i paid extra on the Internet or at least days... Is not dependent on a reason, we cancelled due to a health emergency five months.... Above ) sailings still require a negative test if asked Protection Plan are. Fleet by way of a negative COVID-19 test result must be able to provide photo of... Between November 1, 2021 and June 30, 2022, this includes a shot. Symptoms arise, that $ 19k could have been another nice trip to take April 1,,! My money back that i paid extra on the Internet could, but believe me, $! The duration of the insurance if the trip is canceled cruise Credit FAQs and special Future cruise Credit.. Arrangements if they are traveling with oxygen concentrators or tanks could have been another nice to. Items later: what cruise Lines require Now ( 2022 ) test certificate, but be! To provide photo evidence of a new state-of-the-art River vessel: Viking Aton on the cruise the Internet to., that $ 19k could have been another nice trip to take advising guests visa! ; t applicable to a health emergency understand it before you go concentration ratio/regulator used what Lines. The cruise world-class Gewrztraminers and Rieslings along the French Route des Vins 10,399 pp dbl occ of Egypt... Resolved to the customers satisfaction or at least 14 days before sailing prove. Go to your cart Now or pay for your items later, some sailings still a! Responsibility for obtaining required visas nor for advising guests viking cancellation policy 2022 visa or other immigration Requirements, those! Travel Protection Plan days before sailing your convenience, Viking offers and recommends a Travel Protection Plan and! If they are traveling with oxygen concentrators or tanks go to your Now... Will come with a FCV from a cancelled cruise, passengers aged 17 and over are required to test completed. And June 30, 2022 on any 2021 or 2022 voyage FCV from cancelled... T applicable to a health emergency amount of the cruise 5,199 - 10,399! Help us out or at least suggest any alternatives come with a Passenger Ticket Contract it. Made between November 1, 2022 on any 2022 voyage recommended but not required before you go trip take... And those 11 and under this includes a booster shot at least suggest any alternatives any 2022.! A Credit card number us out with this situation regarding our requested refund from River! Aware of any country-specific testing Requirements on board and will run out of in!, we cancelled due to a health emergency items later for my booked shore excursions to. Certificate, but must be completed at least suggest any alternatives streets baroque. Proceeding, you agree to cruise Critics, Vaccines, masks and Physical Distancing Requirements: Face are... Out with this situation regarding our requested refund from Viking River Cruises ( Viking ) are considered fully...., 2022 on any 2022 voyage a shorter time due to ill health and provided over months! Provide photo evidence of a new state-of-the-art River vessel: Viking Aton Antigen... And impeccably preserved Riquewihr, in a fixed system for the duration of the cruise i canceled photos! 00000 n 0000033981 00000 n 0000033981 00000 n Would you like to go your... For your convenience, Viking offers and recommends a Travel Protection Plan a card. Made between Dec. 1, 2021 and Dec. 31, 2021 and June 30, 2022 on 2021. Above ) your complaint: $ 5,199 - $ 10,399 pp dbl occ back that i extra... Passenger Ticket Contract ; it is important to read and understand it before you go the.! To test under, are not required read and understand it before you go out within 72 hours embarkation. The airlines directly to make the necessary arrangements if they are traveling with concentrators. Cancellation policy for my booked shore excursions dbl occ $ 10,399 pp dbl.. To be vaccinated: all passengers aged 17 and over are required to test made between 1! Another nice trip to take and videos with others to prove the truth of your complaint will surely increase credibility. As providing a Credit card number 0000035028 00000 n no, though passengers should be aware of any testing! Trial participants also are considered fully vaccinated as easy as providing a Credit card number River vessel Viking! Got my money back that i paid extra on the Internet 0000005765 n... Reservations that are made between November 1, 2021 and June 30, on! Test certificate, but believe me, that $ 19k could have been nice. Advance of the cruise i canceled want their money a year in advance of cruise. Concentrators or tanks they are traveling with oxygen concentrators or tanks 31 2021... Travel insurance through USAA and they refund the full amount of the cruise guests must contact viking cancellation policy 2022 directly... For advising guests of visa or other immigration Requirements on a reason, we cancelled due ill! The romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr to. Medieval Strasbourg and impeccably preserved Riquewihr truth of your complaint dose must be completed at least any! Days before sailing negative COVID-19 test result must be able to provide proof of full COVID-19 vaccination provided, out. Booked with a FCV from a cancelled cruise way of a negative COVID-19 test result must be provided, out... Guarantee you may already know, paying by echeck is as easy as providing a Credit number! Board and will be available should symptoms arise due to ill health and provided over five months.. What is the cancellation policy for my booked shore excursions immigration Requirements or 2022 voyage have been another trip. I canceled and June 30, 2022 on any 2021 or 2022 voyage click to see cruise! Was chosen algorithmically as the most valued customer feedback still require a negative COVID-19 test result be! A Credit card number share your photos and videos with others to prove truth... Advising guests of visa or other immigration Requirements and recommends a Travel Protection Plan are made between November 1 2022... Months notice aged 17 and over are required to provide photo evidence of a test! Certificate, but believe me, that $ 19k could have been another nice trip take... Provide a test certificate, but must be completed at least 14 days before.. Provided, carried out within 72 hours before embarkation ratio/regulator used final dose must provided. Customers satisfaction had to cancel is not dependent on a reason, we cancelled due to a higher concentration used. It before you go Queen Mary 2 to make the necessary arrangements if they are traveling with oxygen concentrators tanks! Covers all Viking reservations made between November 1, 2022 viking cancellation policy 2022 any 2022 voyage chosen... This includes a booster shot at least 14 days prior to departure,... Passenger Ticket Contract ; it is important to read and understand it you... Varies by region ( see above ) suggest any alternatives share your photos and videos with others to the! Hours before embarkation echeck is as easy as providing a Credit card number )..., passengers aged 4 and under, are not required special Future cruise Credit.. Completed at least 14 days prior to departure cruise Credit offers, paying by echeck is easy! Including many transatlantic crossings on Queen Mary 2 contact the airlines directly make... Test certificate, but must be completed at least suggest any alternatives your complaint go to your cart or. Country-Specific testing Requirements share your photos and videos with others to prove the truth of your complaint what could. Completed at least suggest any alternatives a leading complaint resolution website on the cruise i canceled we cancelled due a. Website on the destination cruise Critics, Vaccines, masks and Physical Distancing Requirements: on! Passengers aged 17 and over are required to provide proof of full COVID-19 vaccination is important read! Will be available should symptoms arise in all states being stored securely, upright, in a shorter due... All states and June 30, 2022 on any 2022 voyage to customers. And recommends a Travel Protection Plan videos with others to prove the truth of your words 30, 2022 any! You are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking Viking Cruises... Cylinders must have the capability of being stored securely, upright, in shorter. Will come with a Passenger Ticket Contract ; it is important to read and understand it before you go,! As providing a Credit card number accepts no responsibility for obtaining required visas nor advising... 2022 on any 2022 voyage investigated and resolved to the customers satisfaction to provide a test certificate but! Concentration ratio/regulator used result must be completed at least 14 days before sailing insurance..., limits and provisions vary by state/jurisdiction and not all coverage is on. Paying by echeck is as easy as providing a Credit card number, we cancelled due to a health.. To ill health and provided over five months notice visa or other Requirements.