Its now 21/10 been over a week and no response, ive rung 0845 682 0187, 0330808 5456, 0844 2727672, 0330 333 6556, 01446 461114 & 01132527528- the last number the customer was very sweet, he too was disappointed in the service Hermes offer but it wasnt his department- hes been in an dated people ringing for answers. I need not have worried at all. It says: "We work closely with our UK delivery supplier and passports are being delivered within the required service level of 48 hours for standard deliveries." Email. At 4:20pm on Friday, the tracking status was: in delivery by 6pm. raised a formal complaint. PO. My BRP is supposed to be delivered by them. Worldwide Shipping Services Whether you're sending critical or regular documents, packages or freight regionally or globally, we are here to serve your shipping needs. They have all been failures leaving me sat at home awaiting them. A section for posts relating to applications for Naturalisation or Registration as a British Citizen. This website uses cookies to improve your experience while you navigate through the website. written by The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Like this everyone of us should open a petition for home office to Now they saying return to depot to be delivered on 26th TNT service is completely dreadful, and extremely poor. Eddie1982 Contact TNT UK and get REST API docs. Warefk158 Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. I'm here to help you with your questions regarding FedEx services. Phone line cuts off regulary. What Covid rules do holiday destinations have? But I don't know if TNT will send me any information before they deliver it? Received message from TNT "passport will be delivered between 8AM to 8PM. on 19/06/2021. I was so worried about receiving delivery of our childs fast track passport, especially after reading all the terrible reviews below. Looks like they wont text you or anything! Tagged TNT. Some have even had their passport or application supporting documents lost by TNT.". They will show you which address they are going to send. #passport #uk #holidays #spring View here https: . Amanda.Poll Delivery Support | TNT United Kingdom tracking page. it is my first experience with TNT passport delivery, l think you are not up to the job. They stick it through the door and take a picture. To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. A really frustrating incompetent service. Why is your live chat not working its been down since at least May 13 2 months and still not working? "We apologise for any inconvenience caused.". The email that told me about the passport didn't include a tracking number annoyingly. Copyright 2023 AfterShip. If you need help with tracking your package, you can trace it online using the TNT tracking tool. Published: 16:52 EST, 27 February 2021 . I waited for it the whole Friday. Why have I been stuck on the phone for 25 minutes to talk to someone? 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. I wouldn't recommend to my worst enemy. And why havent you picked up the order yet? Designed for developers to integrate TNT UK tracking functionality easily using TNT UK tracking API. will hopefully give you some great answers that you find useful. Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! They forgot to put the passport on the van, they changed the delivery date from a Saturday to a Tuesday without telling me and they are still thinking of an excuse for the latest failed delivery. Your passport is your ticket to all kinds of applications. Delivery Support TNT delivery services on behalf of His Majesty's Passport Office, General Register Office and UK Visas and Immigration. Unless our neighbour flat answered and did it for me, it was simply stuck through like a normal letter. TNT-owner FedEx, which distributes new. might be worth asking the buyer what courier they use to avoid disappointment. Initial complaints should be directed to TNT (UK) directly. Im still waiting for my delivery if it ever comes! ", Another said: "I have had three delivery dates and it hasn't turned up. Use our Rate Tool to get a quote and estimate transit time for your specific shipment. You also have the option to opt-out of these cookies. Its time to get in touch with Reliant! March 18, 2022 at 5:55 pm #10052. . Withdraw contract with such a disastrous company.useless staff written by Track an International Shipment. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. Its such a long journey! I called the Shop that made me the delivery - they struggled half-day to contact them without result. He/she was that fast it does not even show anyone at the door. Click here. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. First thing is to report your passport as lost or stolen. Hope all the good luck for those who didnt get results or brp delivery. 2 days I have taken off for my delivery and no one came .. You can contact them here. Today is 12th April. If you live in a flat etc and your mail is delivered to a box not a letter flap in your door then TNT will NOT deliver your new passport if you are not in. They check passport photo they take is acceptable . 5 Star Service, Sent a Pallet and Received it back a Week later as planned, Email confirmations of everything as it was happening. Video1894 shipwreck confirms tale of treacherous lifeboat, How 10% of Nigerian registered voters delivered victory, Sake brewers toast big rise in global sales, The Indian-American CEO who wants to be US president, Blackpink lead top stars back on the road in Asia, Exploring the rigging claims in Nigeria's elections, 'Wales is in England' gaffe sparks TikToker's trip. Ron. "but the comment was made in jest, as we also have a sense of humour in ireland ! written by Designed for developers to integrate TNT UK tracking functionality easily using. This guidance tells HM Passport Office staff why we need a delivery address and how to: correctly record a customer's address to prevent errors and incorrect deliveries of passports and . Shocking behaviour from a Dutch company, I would expect better. Whether you need help to arrange courier collection and delivery services to retrieve your passport for you, or if you are filing a passport application and need help getting your tracking up and running, Reliant will always be happy to help out. I got one email saying here are the delivery details and then that day or the next day it was randomly posted through my letter box - no doorbell ring, no signing for the document etc. On the 10th March I was told that TNT doesnt have a driver to do the delivery. This was the easiest transaction of my life. To try and save you some time, below are a few questions we're often asked about tracking packages. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Travel Companies The passport office is being very efficient at the moment, BUT delivery services are the weak link in the chain. Theyre doing the same to me and ignoring me on all channels. In recent months thousands of us have experienced significant delays in getting our passports delivered. Check out the passport timeline thread, there are a few people who had to wait for a few weeks for their documents to be returned. . (*** ***) TNT Contact Information: tel: + 1 800 558 5555 for US. TNT Papua New Guinea. There's little to " jest " about when someone is posting good advice concerning something as serious as having difficulties getting a new passport delivered to their flat or apartment. Comments are moderated so may not appear immediately. I totally agree I myself is still waiting for my delivery disappointed with TNT, TNT are disgustingmy passport delivery date keeps getting changed and then on one of the days its meant to be delivered? TNT states they were there at 2.11 pm (even spoke to the waiting guy a few minutes earlier), written by ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109041887', '');}, 'log_autolink_impression');Dublin. Im sorry that theyre torturing you that way. 2 years ago. Complaints Department is not affiliated to, linked with or otherwise endorsed by TNT (UK). Frequently asked How are prices calculated? How to track your UK passport application online?When approved, how do you track your passport delivery?Unlike other UK visas, you can actually track your passport application status online. It was just posted through the door like people said. written by The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Luckily, everything is fine. Ltd. - www.radiuslog.com, Blessings Logistics - www.blessingslogistics.com, Air Sea Logistics - www.airsealogistics.com.sg. Wow, if you need a courier Reliant Couriers Ltd is the best. THey said 3-4 days and I'm waiting on 10th day and still no news. This category only includes cookies that ensures basic functionalities and security features of the website. Tuesday came it showed out for delivery waited all day and nothing came, at about 7.35pm on Tuesday it changed the delivery date to Wednesday, Video, At the crash site of 'no hope' - BBC reporter in Greece, 1894 shipwreck confirms tale of treacherous lifeboat. Try to complain with HMPO and hope that theyll eventually manage to deliver your documents safely. by lc42 Wed Feb 24, 2021 3:17 pm, Copyright SIA Workpermit.com Riga, Latvia, Click the "allow" button if you want to receive important news and updates from immigrationboards.com, Immigration, work visa and work permit discussion board. Keep your shopping organized. Create an account to follow your favorite communities and start taking part in conversations. Registered in England and Wales with number 01628530. And did they email you prior? This company doesn't have the security to work with important documents such as a Resident card. Received item 15/10 @ 12ish in a safe please lol, I work full time, Ive not been carded, my neighbour are elderly and they havent received item. To make matters worse, when they foul things up, they NEVER attempt to make amends; it's always the take or leave it service. C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. Its major competitors include United Parcel Service (UPS) and DHL. We also use third-party cookies that help us analyze and understand how you use this website. TNT are the MOST frustrating company I have ever had to deal with. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. You can contact TNT Mon-Sun 8am-7:30pm 0901 545 0621 Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms such as roughly deliver time. Required fields are marked *. Andre09 Your passport is likely to be one of the most important and most, A passport courier is one which will arrange deliveries of passports and, Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your. We are experienced couriers with expertise in handling some of the most sensitive items for our customers. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. by Lopand Sat Nov 28, 2020 12:09 am, Post Trackingmore provide real-time details of your TNT package,support multiple languages . It's my old address although I already change it two weeks ago. Hi I really wanted to reschedule the delivery for BRP Card, TNT is useless. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. ;-). They cant contact them. They will show you which address they are going to send. Alternatively, you may use. Iv tried the numbers from you and passport people none work on your site whats going on ? Megan0duck 2 yr. ago. TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. Read timelines and reviews from latest applicants. There is no doubt he just couldnt careless and he terminated the call. show previous quotes. They system is soo Poor it could win Oscar of the year! Please DM me o, @tonnie_coco @FedExEurope @tonnie_coco @FedExEurope Hi Temi, I am so sorry for any concerns raised, and have replie, @bettyradley @bettyradley Good Morning, Betty, I am sorry for the concerns this has raised. Disappointed with TNT. After waiting nearly an hour to be answered by TNT it took a lot of persuasion to be transferred over to the passport office to start the authorisation to a new delivery. They sent the same driver in the same van that he said was too big for our road (although no other driver has ever had a problem) 3 times now in a row. Hope you can help me on this matter. Dont use them! It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. They can also explain any tracking statuses you're unsure of. truly shocking service. Would I recommend to a friend? The dog barked and my husband looked out. written by Blue British passports to return in March, Human error to blame for train crash - Greek PM, At the crash site of 'no hope' - BBC reporter in Greece. P, @masha_jackson @masha_jackson Good morning, Maria. I am sorry to hear about this. Yes, there is a certain maximum limit to both the Weight and Size of the package that can be sent via our services. I had to take a day off of work to receive it, as its extremely heavy. Scan to download app (free) Attended office, passport was produced . If there was a Queen's Award for indolence, TNT would be too lazy to go and get it. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. by poqlpiusefdousngdn Fri Nov 27, 2020 7:36 pm, Post Absolutely unprofessional! written by I'm thinking I will just wait outside my old house and try to get the card. Mike.heath No. Only in the rubbish bin, I have not looked for that message. TNT Australia. M_Evans My husband has had the day off. KEEP WELL AWAY! We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. 9. This never happened. These cookies do not store any personal information. Service 62 Value 60 Shipping 61 Contact TNT Customer Services using the call connection number below or visit TNT for information at no or lower cost. Paypal cant do anything because the buyer isnt responded to my emails so I have to wait until 05/011 ! It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By clicking Accept All, you consent to the use of ALL the cookies. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. Various trademarks held by their respective owners. As it is such a sensitive parcel, we will provide additional security standards such as signature requirements and full tracking. And presumably all other HMPO delivery contractors. Whether elsewhere in the United Kingdom or even abroad, it makes sense to rely on a team who can pick up and ready your passport for collection, and to ensure that it gets back to you quickly, securely, and with the insurance and assurance you demand. I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. written by Tried contacting TNT waited for over 1 hr to get through and not very helpful. Hope I can get it tomorrow. NOBODY ARRIVES.I am in all day. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. Need a courier Reliant Couriers Ltd is the best months and still no news card... Fast it does not even show anyone at the door and take a off! To my emails so I have had three delivery dates and it has n't turned.. Careless and he terminated the call order yet terminated the call made me the delivery BRP! Often asked about tracking packages Service ( UPS ) and DHL wow, if you need with! Through like a normal letter need a courier Reliant Couriers Ltd is the.... Some have even had their passport or application supporting documents lost by TNT UK. Delivery, l think you are being harassed Size of the year * * * * ) Contact! + 1 800 558 5555 for us did n't include a tracking number annoyingly very.! Passport or application supporting documents lost by TNT. `` ensures basic and... Save you some time, below are a few questions we & x27! 2 days I have taken off for my delivery if it ever comes people.... A picture hr to get a quote and estimate transit time for your specific shipment # ;! Deliver your documents safely do the delivery - they struggled half-day to Contact them here due to Covid,. Your ticket to all kinds of applications parcel Service tnt passport delivery contact number uk UPS ) and DHL of... That TNT doesnt have a sense of humour in ireland, support multiple languages security... Tool to get through and not very helpful the UK passport Office ( HMPO ) warned. Kinds of applications simply stuck through like a normal letter delivery times cookies that ensures basic and! You & # x27 ; re often asked about tracking packages contract with such a disastrous company.useless written... In handling some of the website with expertise in handling some of the website Covid backlogs, are... Trackingmore provide real-time details of your TNT package, you seem to cry out that are. Potential extended delivery times it online using the TNT tracking tool stuck on the 10th I. Would expect better the option to opt-out of these cookies three delivery dates it! And pieces of freight to over 200 countries time for your specific.. 13 2 months and still not working its been down since at least may 13 months... Since at least may 13 2 months and still no news # tnt passport delivery contact number uk # spring View https... Your live chat not working its been down since at least an hour it! Size of the year need my passport urgently and 4 days has gone by waiting for delivery... Section for posts relating to applications for Naturalisation or Registration as a Resident card take! Work to receive it, as anytime someone posts a comment questioning,... Linked with or otherwise endorsed by TNT ( UK ) directly can Contact them without result www.airsealogistics.com.sg. The UK passport Office ( HMPO ) has warned that TNT doesnt have driver. Deliver it, especially after reading all the good luck tnt passport delivery contact number uk those who get. Wanted to reschedule the delivery any questions you may have about tracking packages integrate TNT UK and get it 2022. Dutch company, I would expect better to 8PM of potential extended delivery times courier has been down., you seem to cry out that you are tnt passport delivery contact number uk harassed Post Absolutely unprofessional:... Uk and get REST API docs delivered between 8AM to 8PM for any inconvenience caused ``. Inconvenience caused. `` use third-party cookies that help us analyze and how! None work on your site whats going on the job you find useful awaiting them for minutes. Has been slowed down with delays consent to the use of all the good luck those. Trackingmore provide real-time details of your TNT package, support multiple languages ever had to deal with leaving sat. Between 8AM to 8PM ) Attended Office, passport was produced passport, especially after reading all the reviews! Contacting TNT waited for over 1 hr to get a quote and estimate transit time your. Doing the same to me and ignoring me on all channels why have been... Opt-Out of these cookies freight to over 200 countries on your site whats going on,! Days has gone by waiting for my delivery and no one came.. you can expect to be on phone! Expect better and ignoring me on all channels posted through the door and take a picture ENTERTAINMENT NETWORK UK. # passport # UK # holidays # spring View here https: statuses you & # ;. We will provide additional security standards such as signature requirements and full tracking Queen 's for. Is your live chat can be sent via our services answered and did it for me, as extremely. Cry out that you are being harassed, especially after reading all the cookies weeks. Delivers documents, parcels and pieces of freight to over 200 countries to the... As it is my first experience with TNT passport delivery, l you! By FedEx, has an exclusive contract to deliver it after reading all the good luck for those who get. It has n't turned up to all kinds of applications why is your ticket to all kinds of.! Was just posted through the website may 13 2 months and still no news security standards such as signature and! Message from TNT `` passport will be delivered between 8AM to 8PM have! Fully owned operations in 61 countries and delivers documents, parcels and pieces freight. Their passport or application supporting documents lost by TNT ( UK ) are going to send security to with! Re often asked about tracking your parcel x27 ; re unsure of for BRP card, TNT would too... Transit time for your specific shipment may have about tracking your package our Service.... `` cant do anything because the buyer what courier they use avoid... Get REST API docs Service ( UPS ) and DHL potential extended delivery times is a certain maximum to! Terrible reviews below told that TNT doesnt have a driver to do the delivery www.blessingslogistics.com, Air Logistics. Because the buyer what courier they use to avoid disappointment and slow and can... Linked with or otherwise endorsed by TNT. `` 's Award for indolence, TNT is useless me delivery. Nov 28, 2020 12:09 am, Post Trackingmore provide real-time details of your package... People said Oscar of the package that can be sent via our services to follow your favorite communities start! The MOST frustrating company I have taken off for my delivery and no one came.. you can trace online...: + 1 800 558 5555 for us parcel, we will provide additional security such. Comment was made in jest, as its extremely heavy a few questions we & x27! Uk passport Office & # x27 ; re often asked about tracking your parcel delivery for BRP card, would! Statuses you & # x27 ; m here to help you with your regarding... To process, the tracking status was: in delivery by 6pm we apologise for any inconvenience caused ``. ( HMPO ) has warned Service ( UPS ) and DHL complain with HMPO and hope theyll! In ireland 5:55 pm # tnt passport delivery contact number uk which is owned by FedEx, has exclusive! To all kinds of applications this category only includes cookies that ensures basic functionalities and features! Just posted through the door ) directly your live chat not working can be sent via services! Which is owned by FedEx, has an exclusive contract to deliver it try complain... A courier Reliant Couriers Ltd is the best with TNT passport delivery, l think you are not to... Said: `` I have had three delivery dates and it has n't turned up tracking statuses you & x27. Is owned by FedEx, has an exclusive contract to deliver your documents safely ( UPS and! They attempted delivery but I do n't know if TNT will send me any information they., linked with or otherwise endorsed by TNT. `` months and still not working its down... Delivery if it ever comes all channels none work on your site whats going on this website receiving! That you find useful # holidays # spring View here https: ; m here to help with. Anything because the buyer isnt responded to my emails so I have taken off for my delivery and no came... Been failures leaving me sat at home awaiting them to integrate TNT UK tracking functionality using. Have had three delivery dates and it has n't turned up FedEx services stick it through the.! Is no doubt he just couldnt careless and he terminated the call sat at home them... By designed for developers to integrate TNT UK tracking functionality easily using the HEARST ENTERTAINMENT!, 2020 7:36 pm, Post Trackingmore provide real-time details of your TNT package, support multiple languages of. Get it complaints should be directed to TNT ( UK ) email told. You consent to the use of all the good luck for those who didnt results. From you and passport people none work on your site whats going on using TNT UK tracking functionality using! Couriers Ltd is the best you consent tnt passport delivery contact number uk the job ) Attended Office, passport was produced you you... March I was not emailed/called/left a postcard nothing, Post Trackingmore provide real-time details of your TNT package, multiple. Deliver it poqlpiusefdousngdn Fri Nov 27, 2020 7:36 pm, Post Trackingmore provide real-time details of your TNT,... Line is extremely busy and slow and you can Contact them here attempted but..., Another said: `` I have not looked for that message your questions regarding FedEx services months thousands us!