One of the buildings illuminated at night. Thanks for the thoroughness of this. Those little details matter, and they are much appreciated. Dear Ron H,Five years of shared joy have made you come back to us every year. Did you ever feel like it was overly crowded? Here are some tips to help make the most of your vacation at Moon Palace. Great review! Thanks. I wish you guys great lives (and always be safe!) The resort provides free water wings. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. The bus to the Beach palace resort was great and the beach there is even better! A fee for the shoes and socks? Loved this thread and feel really good about it. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? We are considering here for our family Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. We have always loved staying at Sunrise and the ocean views from our room. Every pool is full service and theres usually a bar nearby. At least run shuttle service free of cost to beach palace. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company.Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). They are all in the same section of the resort. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Food was good and a lot of places to eat. We always could find a chair and restaurant seating also wasnt an issue. Room service is available and the full menu can be found on your tv by pressing the portal button. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. We may well just follow your page and plan the next vacation out of your past ones from now on. This resort is an all inclusive in Cancun Mexico. The landscaping is still quite new. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Delicious. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Helmets are also provided. There use to be 2 pools that were heated before renovations began. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. Our youngest boy, Connor, absolutely LOVED this place. We are so excited about our trip now! Thanks, Mitchel. You will enjoy your stay. My 6 yr old found upstairs pretty boring, more for the younger kids. BUT we didnt spend much time on the beach. Theres no charge to leave your kids who are 4 and above at the kids club. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We got two extra rollaway cots and kids found them very comfortable. Thanks for taking the time!! And when you said they have a bowling alley inside is there such a thing for outside as well. Wanted to get your thoughts. Travelled during spring break (near full capacity), two adults, two kids. Did you feel this way or was it just a minor inconvenience? We actually have another 10+ photos of desserts that had to be cut from this post. I dont ever recall them asking for proof of Connors age (he was 4). And because the resort is so large, we never felt like it was overly crowded. Only a couple of the restaurants required reservations. What view is better, to garden or resort? Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Were told the resort has a pillow menu if you dont like the pillows provided. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. Plus the extra $4634 for the 2 singles in studios. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Can we get a studio with connecting doors to another studio? We traveled with a family of friends and had a fantastic time. Fantastico!! We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. We are heading to The Grand at Moon Palace in November. Our son has a dairy and egg allergy. This is the Diamond Elite Pool. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. We also tipped at the pool. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. We ordered two as our appetizers. Water slide at the Sunrise resort. Or you could order from the main menu. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Wondering if anyone used resort babysitters to have a night out? Thanks for taking the time to create it! LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. It was a lot of food! I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. This paradise for our youngest guests features the latest in gaming and immersive play. We ordered the big breakfast you see in the above photo on our first morning. Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. Fresh seafood selection at the Grand buffet, located in the Lobby building. I did not see any pictures for JC Steakhouse in your review. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. We loved Jade.it was delicious and we went back multiple times. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. The property features "The Playroom," a fun and interactive kids club. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. There are plenty of chairs, umbrellas, couches and loungers at the beach. This property is HUGE. It looks like our flight out on the last day does not leave until 5pm. Floating down the Lazy River at the Water Park at Moon Palace Cancun. Are there activities for that age? You will live in bathing suits and coverups for the most part! Thank you for such a wonderful review! We ate breakfast at the buffet that is connected to the Cusco Restaurant. Did you find that to be an issue with the kids at all? I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. So were planning on going in September. Language: English. Might sound stupid but I cant seem to figure it out. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Hi. This is an exclusive section of the Moon Palace Resort. I believe these are the Lebanese Falafels, but Im not sure. Thanks for your review. Anyone know how many slides are available for toddlers? It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. Resort credits are optional to use and you dont have to go on the sales tour to access them). Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. And was the water at the beach swim able or did you enjoy being in the sand? Review tags are currently only available for English language reviews. Over 8 can come and go as they please. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We really loved the pools at the grand there are so many to chose and each had a different vibe. One question I have is the location of the diamond only pool. The Grand offers so much that you might not want to leave the resort. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. The raw beef is thinly sliced and served with a very hot grilling stone. Our family is having a reunion in Dec. We booked through Interval International. Thanks This boy loves meat on a stick. Definitely recommend this resort and all it has to offer. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . We didnt book ahead of time and we didnt have any problems getting in. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. I hope this helps. With the waterslides and everything, we think you should book the Grand. We watched to the magic show and the magician was really good. They asked us at each meal what allergies our son had. As soon as the attendant let go, Braydon went flying back to the top. Do you think the Grand is worth the extra money? Hello, Unique day club area looked awesome but we didnt use it because we have kids. The beach is beautiful and the loungers are so comfy. We loved our evening here. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. We felt safe, pampered and entertained throughout our visit. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. The shows were so so (compared to cruise shows) tho. I was told that studios with a single adult had to pay the All Inclusive price for double occupancy. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. A tropical beach club edges up to the sandy shoreline, which is right outside. It was nice seeing a formal system around food allergies. Not a bad spread! 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