Then, choose the Send message button type, and save settings. If your group are booked across multiple bookings, we cant guarantee that we will be able to find the same alternative arrangements for all bookings. Emailing them at support-ej@musement.com. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. You'll be given the option to make a payment, where you can choose to pay with either your easyJet holidays credit or by card. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. All customers on international flights must have a valid passport and, where required, a valid visa. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. What documents will I need for my flight? Unfortunately not. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. I want a cash refund for my credit is this possible? We know it's important to feel protected when booking your holiday. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). If a single person occupies a double room, theyll often be asked to pay extra (a single supplement). My room has an extra bed what type of bed will this be? If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. These T&Cs are supplementary to ourBooking Conditions. Remember to take a copy of your policy with you, especially the emergency assistance contact number. Transfers included: Applies to beach & lake holidays only. Booking Conditionsapply. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Twitter Due to We pride ourselves on being a modern holiday company. Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. Tidio is a live chat platform powered by chatbots. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. When you book, we will send you an ATOL Certificate. If you havent received this, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. Discount cannot be used in conjunction with Free Child Places. Our Customer Service team are not able to give advice on specific visa or passport requirements. Drift: Best Sales Chatbot. Booking Conditionsapply. We want you to be confident that your holiday is right for you. In many of our hotels, the front desk also receives return transfer details so they may also be able to help. What happens if my flight is delayed or cancelled? Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. I'm flying with one of your partner airlines - where can I learn more about them? If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. If youd also like to bring a large cabin bag on board (max. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. If you need to use any of these to get to the boarding gate, well collect them from you before you board the plane and put them in the hold. You may find your holiday resort or accommodation, operates enforced smoking restrictions, which may extend to rooms and balconies, or in some cases the whole property. Welcome chatbot. As a reminder, your easyJet holidays credit is valid for 12 months from date of issue, but your departure date can be beyond this - you're able to book any holiday currently on sale on the easyJet holidays website! As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. How do I use my easyJet holidays gift card? If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight. IAG, which You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. Have your booking reference to hand, go to the. If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. Book your perfect package holiday now. How do I apply for EC261 compensation related to flight disruption? Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. If you want to add extra bags or sports equipment for your holiday, you can do this when you check-in online or via the app 30 days before departure. How will I receive my holiday documents and booking reference? How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm If this is needed for your hotel, we'll always try to let you know in advance. Can I add luggage for my children or infant? But as part of our Protection Promise, weve made it possible for you to pay for your holiday in instalments with no fees, and in a timeframe that best suits you. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. 59 days to 28 days: 60 per person (loss of deposit). Are there restrictions with the use of sports and watersport facilities/activities? Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. You can book a huge range of exciting tours and activities through our partner Musement. Our descriptions are based on information from the hotel management, please allow for some facilities or activities to be altered or substituted, as hotels regularly review and update what they offer as All Inclusive, especially in low season. Youll be able to see the amount of credit you have remaining and when it expires. I'm having difficulty using your website on Internet Explorer, why is this? You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). Selected hotels do ask for a refundable deposit when checking-in. y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. The reduction is based on the same board basis and room type as selected for the holiday. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. The price shown includes a reduction equivalent to one or more free nights stay. Visiting the dedicated website Can I use my easyJet Plus benefits on an easyJet holiday? As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. Prices are subject to change. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Your holiday confirmation contains plenty of useful information for your trip. 3. While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. Next youll be introducing the spaCy similarity() method to your chatbot() If you have any questions about Calls from mobile or other networks may vary). Im travelling on my own with children, is any documentation required? If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. While we cant guarantee that our providers will have an available vehicle suitable for your needs, where possible we will work with our partners in destination to book an appropriate transfer for you. Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. Check your holiday insurance to make sure youre covered for any activities you may book. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. Will I see any reps while I'm on holiday? You can apply for a GHIC on the NHS website. You can do this by: Do I need a visa to enter my destination? Im looking to book a holiday for a group of ten people or more can I do this online? The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. The description for my hotel looks out of date? It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. How do I use my easyJet holidays voucher or add a promo code? Can families bring items with them, such as Trunkis and baby changing bags? If you would like to proceed, you canget in touchwith our team. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. Intercom: Best Chatbot for Customization. Will I have to pay any additional fees to use the hotels facilities? The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. Prices are subject to change. Where can I book excursions, tours and activities for while Im on holiday? The bright sun and blue sea of the dreamy coastline welcomes you all year, offering ancient cities, ports and more. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. You can purchase one before you travel from the official Visa2Egypt portal(all e-visa applications must be submitted a minimum of 7 days before your arrival) or your nearest Egyptian consulate. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. Where can I find the latest travel advice? Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. Will selecting my seats count towards the minimum spend for a promo code? Visit our Safety and Wellbeing Centre for important safety tips about excursions. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. if the flight cost is higher/lower). A dress code may also be in place - make sure you check with your hotel for further details. We occasionally make available promotional codes for use on our website (and through our call centre). Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. How do I find and use my easyJet holidays credit? If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. you will be required to follow local health authority rules. Maximum total size (length + width + height) = under 275cm. 23kg luggage allowance: 23kg pp for adults and children (excluding infants). I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. You can make requests for your hotel when booking your holiday online. Any booking discount received following improper use or use of a non-valid promo code will be removed and the discounted amount will be payable in full, otherwise the booking will be cancelled (and cancellation charges applied). Changes are subject to paying any difference in holiday cost. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. Please take the time to review all the resources weve made available. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. Baby changing bags are allowed as an additional free item and we have factored space for these on board. FAQ chatbot. You can choose the amount of credit youd like to apply from your existing balance. See the baggage allowance question for more details. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Booking Conditionsapply. To pay off your balance, simplylogin to your accountand view your booking, where youll be able to pay an instalment or the full balance of your holiday. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. Check holiday description for details. They can then be collected at the baggage reclaim when you arrive. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. We have no control over the contents of those sites or resources. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. It's all part of our industry leading easyJet holidays Protection Promise. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). Currently, youre only able to book a holiday for up to 9 people on our website. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. From our Best Price Guarantee, to the flexibility to change plans, youre protected with easyJet holidays. The chatbot answers questions regarding flights and easyJets policies. A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait Thats a promise. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. Greet your customers and automatically filter spammy messages. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. To make your claim, please fill in our EC261 compensation claim form. You can find out more about what theyve got to offer here. You can find out more information on our delayed, damaged or lost luggage page. Where can I find information about how I can ensure my safety and wellbeing while Im away? If youre still having issues, please contact our team who will be able to re-send your documents to you. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. There may be a local charge for air conditioning in some rooms. As part of our easyJet holidays Protection Promise, if you havent paid your full balance and want to cancel your holiday 60 days or more before you go, well return your deposit back to you as easyJet holidays credit - provided it's the first time you've cancelled. Im travelling to Europe following the UK's withdrawal from the EU. You can contact your hotel directly for further information. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. Lobster by EBI.AI. Make sure you get your passport stamped when entering Morocco. Prices are subject to change. What can I do if I have dietary requirements? You can find details on finding your transfer when you arrive here, and when you'll be picked up by your return transfer here. We're on a mission to make a positive impact through travel. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. Some bars and restaurants may also not be free of charge. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. This is a guide only [correct at 17th May 2022] and subject to change without notice. Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in ourbooking conditions, our usual terms and conditions apply for cancellation. Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. Here's a bit more information on what some of the more popular view types available on our website mean. Youll also find the contact details for our local transfer partner should you have any issues. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. When booking your holiday, you may be given the option to select a Double or Twin Room for your holiday, meaning your room could have either a double bed or twin beds. The chatbot was key to changing to a 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. Hotels may limit or restrict the service of alcohol according to local laws. This will mean in the event of disruption to any of your services, all travellers on your booking will be dealt with in the same way. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. Answer questions 24/7. Full board this includes three meals a day, your breakfast, lunch and dinner. Transfers are shared with other customers. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. Drift: Best Sales Chatbot. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. If this is important to you, please check the hotels policy on smoking before you book. , youll be able to see the amount of credit youd like apply. Youd also like to apply from your existing balance: 60 per person ( loss of deposit ) ask! In full just 28 days before you travel, giving you flexibility if plans change always be.... No, unfortunately you ca n't reduce your luggage allowance for your holiday! 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