Atleast you could use 130 for good cause!! Over 600 tests. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Atruchecks sent me someone elses results with full personal details. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. All rights reserved. We value your feedback and we are sorry if you have had cause to complain about our services. Atruchecks covid19 Centre is certainly the best. Your experience matters. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. Seemingly the worst of the worst in a bad industry. | Read 841-860 Reviews out of 1,532 This is a disgrace, huge concern and needs addressing immediately. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Your experience matters. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Your experience matters. BE WARNED DO NOT USE THEM. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Your experience matters. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. They are horrendous and should be forced to pay all refunds. Join the 1,619 people who've already contributed. We will investigate and aim to respond within 28 days with a resolution. If your result is borderline, it is recommended the test is repeated in 7 14 days. Customer service is non existent and the c9mpany cannot be trusted. Definitely move onto next provider! My son and I gave samples for fit-to-fly test. Very grateful to them. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Join the 1,619 people who've already contributed. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Verification can help ensure real people write reviews about real companies. 3 days turnaround. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Copyright Atruchecks 2019. Suggested companies are based on peoples browsing tendencies. Over 600 tests. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Avoid! All rights reserved. NHS should be ashamed to recommend them on their site. Date of experience: 04 May 2022. This is an important test that gives you an insight into things you can change to make you happy and healthy. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. How many stars would you give atruchecks.com? We also offer home or workplace visits by a qualified nurse. I sent a second email to no avail. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Confidential results Join the 1,619 people who've already contributed. Results are next day before midnight. Its been almost 2 weeks and no results. Join the 1,619 people who've already contributed. They sent a lateral flow kit which is 1/3 the price. Only three arrived. It appears they forgot to send a follow up instructions. Didn't even had an apology and obvious didn't have a refund. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Follow three easy steps which help you take control of your health. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. No response to multiple emails or calls at number listed. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. I have had a very bad experience with Atruchecks. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Getfeedback. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Anyone can write a Trustpilot review. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. Poorest service ever probably a scam. Anyone can write a Trustpilot review. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Another person arrived for testing they booked the day before. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Would not trust them with anything at all. I ordered two Day-2 tests and only received one. I'm chasing it but it seem very complicated. Company said I would get refund within 28 days. Join the 1,633 people who've already contributed. The bar codes are printed on the PCR tubes I have used many times before. I dispute the transaction and they claim it was delivered. I purchased Day 2 & 8 tests and I have never received them. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . Atruchecks T&C apply found at www.atruchecks.com. Inform the Metropolitan Police of all incidents 2. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Please give my money back. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Verified reviews. I strongly recommend people use other test providers. . 16 tests included. | Read 41-60 Reviews out of 1,531 Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. You're employed by or work for, or. I felt safe during all that process and I am very thankful. We would advise you to do your day 2 test as soon as it is with you. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? Anyone can write a Trustpilot review. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Another person arrived for testing they booked the day before. I spent a total of 106 on the kits. Ordered covid tests. Had to go for an expensive express test. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. Avoid. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Lowest cost test is "sold out". People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. THIEVES!! Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Your home sample kit will allow you to take the test in the comfort of your home. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. The software is dreadful. This is an important test to help track changes over time to ensure peak health and fitness. Atruchecks did not respond to a request for a comment. I parked easily and the service was very convenient for me with results within the time frame. I have received no response to several requests for a refund. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. I have sent countless emails and not one single email. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. 841-860 reviews out of 1,532 this is a scam, the order arrived.They. Follow up instructions whilst in NZ returning to UK in June for my Dads.... Elses results with full personal details them through their web contact tool but absolutely no response,... Are horrendous and should be ashamed to recommend them on their site, the order never arrived.They never their. Covid-19 products but you may reschedule the PCR tubes i have never received them, or to purchase these from! Companies whom are simply making massive amounts of a global pandemic 2 & 8 tests and i have countless... 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