Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. Here is how: Your device will reboot and fix the error. For Live TV and On Demand: "Playback Issue :: 2111" with little . Stop any downloads on your PC or video game console. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . Check that you have connected and plugged the power cords into a working power strip or outlet. On-Demand depends on your equipment and Comcasts system working together. It will reestablish your Wi-Fi network in a few minutes. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I don't always call to speak with someone but when I do..it's annoying. All the lights on the front of the device will blink when the reset is finished. Another option is to change the channel and see whether it helps. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. Comcast only has so many field agents working at a time. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. NFL Network When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. The last week my recorded TV shows have not run to completion. They need to listen to the customer and try to answer and resolve the problem. The error title is dvr. I rebooted the box, that made no difference. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". In most cases, the error can go away within one hour. The error title is dvr. How do I know I can trust these reviews about Xfinity Internet? I have been so disappointed in this I have been so disappointed in this company. Save my name, email, and website in this browser for the next time I comment. Yes. You have definitely come to the right place for assistance. Another solution is to contact the customer service team for assistance. New comments cannot be posted and votes cannot be cast. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. Well start sending you the news you need delivered straight to you. Xfinity service not working. The xFi Gateway is a modem and router in one. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. That includes the coax cable from the wall to the back of your device. Android: Open the Settings, tap Apps, then tap the Running tab. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. I hope your week has been treating you well. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Comcasts Xfinity internet has options that suit most streaming styles. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. In and out of service standing in the same exact spot. I said I got an error code that you needto take care of a few account details to complete the setup. Mobile Our community is your official source on Reddit for help with Xfinity services. I received error code XRE-10000, so I called xfinity. Compare the speed you are paying for with what the Speedtest app says you are getting. Get buying tips about Internet Service Providers delivered to your inbox. We have made changes to keep employees safe so response and call times may be longer than usual. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Do not recommend at all. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. With more information, we can assist you further. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". You can try to fix it by rebooting your TV Box. Send a message to ComcastCares if you have a Twitter account. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Editorials Comcast owns the Xfinity brand. ConsumerAffairs is not a government agency. I asked her if There was someone else I could talk to and she said no. Once you have the app installed, run the test to determine how fast your internet connection is. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Why is my internet so spotty? On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! Especially with me having a teenaged gamer in the house. The options will allow you to fix the issue and try again. macOS Push the Power Button on your remote to turn your cable box back on. Objects can block the signal your remote sends. They did and within 72 hours, it drops again. DON'T GET THIS SERVICE!!!! Live tv is fine, as is anything streamed from On Demand. Trying to contact anyone alive on their website was another joke. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Unsubscribe at any time. Follow the step-by-step activation instructions. Go to Recordings and select Recently Deleted. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. Read: 14 Common Netflix Problems & Fixes. Force-quit the app. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. DishAnywhere I have had that same problem occur about once or twice a month for the last 6 months or so. It has been a waste of hours on the phone trying to get this resolved. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. The problem could be happening because the channel is not available. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. We have our rights to pick other internet companies to have internet services with them. Wait 5 minutes, then connect the gateway back to power. Turn off or unplug your modem and your router. Unplug your TV Box from the electrical outlet. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. We recently moved to Houston and got Xfinity services, including internet. I have had that same problem occur about once or twice a month for the last 6 months or so. Xfinity is the third provider I've had this home, and by far has been the most stable. Software MacBook In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. The second, after the same, said a tech had to be sent out with a $60 fee. The rep cant even speak english. 01-09-2023 03:35 PM. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . Xfinity internet is poor in 77079, Houston. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. Here is how to reset Xfinity TV. CTV Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. First, make sure the gateway is broadcasting a Wi-Fi signal. I would not recommend this company. Your device should restart and allow you to view content. This is what happens when you allow a company to monopolize something. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. I have had that same problem occur about once or twice a month for the last 6 months or so. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. XRE-03007. DO NOT GET XFINITY! Comcast will give you a new cable remote if something is wrong with yours. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box. Two days later it drops again. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Swipe upwards on the preview of the app until it is no longer on the screen. So, here I am. Privacy Policy. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. These cameras capture and record live HD video. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. At 1-855-399-1542 or Xfinity.com. Next, put fresh batteries in your cable remote, and try changing the channel. If you fix your problem, theres no wait time. Do you have an Xfinity cable tv subscription, not just an internet subscription? After this period, the fee may increase without warning. Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. If that does not work, contact the support team for further assistance. Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. An agent will ask you to clarify your problem and confirm your identity. Unsubscribe easily. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. Mobile Contact Xfinity to see if service is available in your area. This is also same issue on the channels 3-digit counterparts (202 and up). Internet and cable are essential, and thats why fixing your own Comcast problems is so important. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. Thank you! If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Many channels on Roku are developed and maintained by the channel provider themselves. RDK-03036 is an error that occurs because of a connection issue. Ensure you have your Activation information before proceeding. Robot called back and asked if it turned back on, I said yes. I have HDMI and IR extenders going to each of the TV's. Press and hold the Power button for two seconds. The two Wireless LAN lights on the front of the router glow if it is. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. The service was offered for a discount for people that receive low --income. Xfinity offers the xFi Gateway, which is a router and modem in one. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Plug your cable box back in. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. Your email address will not be published. If they arent fixed, call 1-855-399-1542 or your local Comcast office. Please let me know if you have any questions or need assistance with anything else. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. It's so spotty and disconnects constantly especially the last couple months. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. Alternatively, contact the customer service team for further assistance or a quick fix. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Technology, Apple And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? #1. You can also save money by bundling your internet with cable services from Xfinity. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Now I'm unable to fast forward at all without playback failing. I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Issue 1: Xfinity Flex Not Turning On. If I could give them 0 stars I would. If you have questions about your services, we're here to answer them. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. Paramount Plus. You can start troubleshooting any issue you encounter by rebooting your device. I texted You need to take care of a few account.It sends the same text. XRE-03007 occurs when there is a billing issue with your account. For immediate assistance, check out the Xfinity Assistant. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Xfinity On-Demand problems are very frustrating, and unfortunately, there arent many quick fixes. For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. When you sign up for an internet plan with Xfinity, you get a free self-install kit. One way of doing that is to swap the splinter to the X1 Box. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. It occurrs when i try to playback a show recorded the night before. The message tells you what has gone wrong or how to fix it. We have no idea what has been going on here. It is an error that can have many sources, including poor Wi-Fi strength. Connect your TV equipment, Voice, and the Internet. After failed negotiations to waive the fee, I said I'd try some other things. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Rated 1 out of 5 stars. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Slideshows Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. I only needed one of their services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I told her I dont know what shes even said, I couldnt understand her. Xfinity remote not working? I hope this helps. Qwest TV and Vivaldi Channels Removed. I've had their internet service for months now and it has Never given me high speed, ever. The XRE-00021 code is a tuning error. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. That means there is nothing you can do on your end to fix it. For most individuals and small families, 100 to 200 Mbps is sufficient. All Rights Reserved. The error title is dvr. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Create an account to follow your favorite communities and start taking part in conversations. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. Your email address will not be published. Outage? iOS After 2 hours I called again and its the robot and same girl. I have never had such terrible internet. I cant type fast enough to chat and the options to choose my problem isnt there. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. . I want my phone to do that again please help the clueless courtney. Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Why. I'm having the issue when I try to authenticate. Check to see if there are any other devices on your home network using bandwidth. Close any background programs that might be using bandwidth. "We are so sorry.." Sure you are.. I even decided to try buying my own router for $350.