Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. I think if you had something in writing that shows. Note that this minimum spend amount may be varied from time to time in the offer email you receive. What is Complete Savings? If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. You can travel anytime on weekends and public holidays. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Click "Your info" on the top navigation bar. 1. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Holding (s) in Company. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). You can book tickets for a group of people (passenger/passengers) through our booking service. Calls from outside the UK may cost more. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. This will open Add Another Email Address box. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. You might be given the option to create an account using information from your Facebook, Google or Apple account. Average wait. You can call us on 0870 3333 555 and select Option 1 then option 2. The 16-25 Railcard has a minimum fare that applies between 04.30 and 10.00 Monday to Friday. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. To find their contact details see the list of Train Operating Companies. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. Create a New Account. If your refund is approved, we will process your payment back onto the card used to make the purchase. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. You can get these from most train stations. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. This data can be used in legal proceedings, in the same way as any written document. 3846791. How To Request A Refund for a Trainline Tickets. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Please use their contact details to obtain more information from them. We are represented by over 50 nationalities across five locations. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. You cant change Weekly Season Tickets or Flexi Season Tickets. Call us between 09:00 and 17:00 UK time Monday to Friday. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. Thats one less thing to have to remember! For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Find out how to get in touch with Trainline here. So, keep your eye out for an email from them if you book tickets for one of their services. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. We also offer support by email. You must be aged 60 years or over to buy a Senior Railcard. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Expand that section and select 'Change date/time' or 'Refund tickets'. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. The most common thetrainline.com email format is [first]. Google Account email. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). All rights reserved. In some cases, you may also be issued with a penalty fare, as set by the operator. STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. STEP 4: Search for new tickets. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). The relevant laws of France will apply to these Terms and Conditions. In all, thetrainline.com uses 2 work email formats. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. We are not responsible for any loss or damage that is not foreseeable. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. Cancelling/refunding your ticket for UK rail products. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. If you have any comments about a specific rail journey please contact the train company that provides the service. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. We recommend that you download and install all published updates. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. Current wait 127. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. Each day pass remains valid until 04:29 on the day following activation. The Amazon Gift Card is subject toAmazons terms and conditions. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. The Federal Arbitration Act and federal arbitration law apply to this agreement. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. The time when off-peak services start can vary by station. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). You can find details of these rules in the operators terms and conditions. You can travel anytime on weekends and public holidays. Copyright Trainline.com Limited and its affiliated companies. 1. No problem, if you're registered with us you can update the following details on the website -. Please have a look at our FAQ page for more information. Call-back available NO. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Same train, same route - just more tickets. 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