The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. Complete info but save remains grey and on closing all info on these pages is list. Worthless app and website. to the Ocean guest experience platform. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. The Great Barrier Reef, stunning coastlines and relaxed charm are calling. 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. I have successfully located the Arrival Time feature on my tablet. Since it is an app I don't use Chrome and it's buttons to print from. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Even the website had issues of ups and downs tjis weekend. They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. If I try anything else, all information is lost. Does anyone know how I can do this outside of the app? Went in to find out why and screen went blank and white. Is there anything else I need to know about my Medallion wearable?Just be sure to keep it with you at all times. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. No, the Medallion contains no information at all. It's windows 7. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause Bottom line: It's not your job as a customer to find workarounds for their blunders. Barbara I have been trying to add our information into the app but the save button is grey - will not save. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". Try your partners phone also. This is over several weeks time. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Depending on your departure date, they might not respond for a while. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. Wtf!!!!! I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Can someone hack the system and get personal info? Is the app available in multiple languages? First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Can't save. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Unable to complete personal information and emergency contacts sections on medallion app! Then open a web browser and the page will launch. Princess USA does that now. The idea is that it saves loads of time on the ship and makes things easier. ), @Aunt Bartywelcome to CruiseCritic! No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. What happens if I lose my Medallion wearable? Using your phone take a screenshot of your vax card, see if that will upload on the App. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. CC Help Jenn (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. That said, I was able to get my info loaded. Switch your mobile device to "Airplane Mode" in Settings. It appears not anymore. Can you help me? I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Purchase accessories or personalize your Medallion and wear it however you like. We have a 31 day (ta && ta.queueForLoad ? It also offered a 4 or 6-top. Have white screen of death so cannot complete my personal details. Just FYIyou have responded to a posting that was created back in 2021. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Merci de m'aider. It's recommended to create a New Account if you don't have one already. Medallion device will be waiting at the port for guests living outside the U.S. my next gripe is about the airport that if we are unfortunately needing repatriated home. Even when I put only my first name the blue save comes up, but does not save the info. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Started August 27, 2021, By The app crashes on open on my Galaxy S8. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. You think you "deserve" special treatment? The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Watch live TV, movies and Ocean Originals anytime, anywhere! It keeps saying that these are pending and not acceptable. Then confirm "Reset Network Settings". Saved photes do not appear in my profile. It's just, dammit! Therefore I cant complete the check in process. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. (But as many have noted, nobody looks at that when you do arrive at the port. Now, put your network on 4G e.g. Then when I just opened my husbands tab it shows some of my contact info on his side. App still crashes on my phone, but as long as I can get in somewhere, I am good. Alternatively, you may use. It took an extra long time to connect. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. It's just, dammit! Also, mention the most recent voyage you were on with Princess. I'm not a happy camper right now. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. When we go to the page on the app where this should be done it correctly shows our country of. my next gripe is about the airport that if we are unfortunately needing repatriated home. ), You will be able to leave a comment after signing in, By The emergency contact for my travelling has been carried to my 'information'. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Good to hear you finally found a way! It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Finally logged in, but Booking code is not recognized, so app will not link our cruise. They will be able to just race on board with their medallions! Receive error message "something went wrong, try again later." Personalize your dining experience with Dine My Way reservations. On-demand Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Thanks. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. My booking and ship was changed to another ship and booking number. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). It just keeps downloading and never downloads. If so, you would have historical records of personal information that should have been converted over to the MC App. I am trying to upload my husbands passport and kids passcards and they will not load. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. although our passes are on our phones I printed the passes off. It took an extra long time to connect. Does anyone know how I can do this outside of the app? There will also be how-to videos on the stateroom TVs. Enter your device passcode. (started several months ago). Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. I think they were having server issues this morning. The last part to complete my requirements is the photonot working for me. The cruise has been paid in full. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. I think this is down to semantics. Our other single voyage works fine. Also now doesnt come up with a link to wifes details, now Ive filled mine in It lets me on the app but cant do anything once Im on. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Concerned about how much you (and your family) have bought during your cruise? Not a happy 80 yr old chappie! Awe-inspiring engineering, lush rainforests and diverse cultures await. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Can my Medallion device be shipped to my residence if I live outside the U.S.? How do I REMOVE this app! My phone is an LG6 running Android 9. Wont let me get past birthday My personal information appears to be incomplete. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. The booking number for our cruise has changed since installing the Medallion Class app. It took 45 minutes to enter passport info and update personal info. Expected to be able to take a security photo and can't. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. I want to be able to use the app. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. As said above, you'll still need your vacc card at check-in. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. I think this is down to semantics. Keep your distance; still enjoy great service. If you. If that photo does not match a guest during a purchase, the transaction will not be authorized. Error message pending It has been pending for 4 days. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Their Help Desk lady in UK couldn't login with my details. Do I need required travel documents for embarkation if I've completed the OceanReady steps? Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. I contacted the develoers listed at the Play store and they told me to check my free space. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. . So as to be polite I won't blame Princess, it must be Mercury Retrograde. Pretty sure everything else is manual entry. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. This will be an interesting cruise in 5 days. LauraS He had tried numerous times with his ID and password (and also with the booking number), but no dice. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). CC Help Jenn No. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Save button stays gray. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. If you already have an online account with Princess, you may enter your . My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Will that be a problem? Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. I'm putting all my information in so I can get in a faster line. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Please advise what I can do. Can't link the booking number on the iPhone app either. The technology allows for touchless services on board and more. Today I was told to check back in a month. Watch video: Introducing Princess MedallionClass. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. They continue tell me it is an IT issue they are working on!!! Then open a web browser and the page will launch. Start your vacation sooner while maintaining physical distance. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. What they don't tell you is that it won't work if your phone is too old. Relaunch Princess MedallionClass on android. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Now I am on board the Caribbean Princess. Passport GLYNIS BARBARA SALZER. It is a pain to navigate and certainly not fit for purpose. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Cannot link my booking, the error is No booking number found. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. have your passport handy. I have tried using wifi and cell. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. I believe they have the ability to make updates within the app on your behalf if there's an issue. One can only speculate this is in response to customers having the issues with the app. Powered by Invision Community. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. At their suggestion I tried logging in on the Princess.Com site with same details. I cannot enter numbers of postcode for payment method credit card entry Please, a line by line instruction guide? I hope the OP was able to work out his/her issues. Your vacation simplified, personalized. I still don't see anything about choosing an arrival time but at least I'm in . the health app won't let me finished did my husbands. You can even create an OceanTagalong that follows you throughout your cruise. Middle name. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Want to avoid a crowd or standing in line? I have always had good luck with the Medallin app. It links to the on board computer where all the information is stored. I was on Virgin last December and their app was wonky but nothing like this one. Not able to download app. Learn more about Dine My Way reservations. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Started June 21, 2021, By The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Anyone else having this problem? App is also up-to-date. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. By Using a photo in my drive file - nope. But it won't allow me to save it, it is gray. You will be able to leave a comment after signing in, By Is there a way to completely delete the information on your end to fix this problem? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Board faster and go straight to your favorite spot. Exactly what I have been saying, but to no avail ! Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. UPDATE: I was able to get in on my tablet using log in with booking number. For customer support, please contact:. I have deleted the app and reinstalled. LauraS This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Please advise how to edit and enter the correct birthdate. That eventually went away. (started several months ago). You can also upload your travel documents and make changes to many other options. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. It does okay with my wife Iphone. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. Have called numerous numbers and went around the world only to eventually come back to the original operator, W And you are ignoring the good advice they gave you. R u sure you have placed the phone properly over them? What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. Click Princess MedallionClass "Force Stop". Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. And they need to wait 90 minutes to do this? Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Thanks for watching! Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. I can't uninstall it and I want it GONE! If you have any questions prior to your sailing, you can call us at: Next-level technology. So that is all I have had to show at check in. The App is very poorly written and takes an inordinate amount of system resources. I installed the Medallion Net app before boarding no issues. Order whatever you need burger, beer, extra towels, aloe, etc. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. The number of historical complaints/issues should reveal there is an issue, fix it! Wildcatllamas, October 2, 2022 in Princess Cruises. I may cancel this cruise and go back to Norwegian. Travel Documents - Double-check that you have all the required docs. Quick voyages to the California Coast, Caribbean and Mexico. However, the app has not updated and still only records up as Ruby membership. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. I've never been asked to show the app at check in. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. 0:00 / 1:40 Princess Medallion App Not Working? Started June 21, 2021, By The App is very poorly written and takes an inordinate amount of system resources. I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. The problems imputing onboard payment details. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. Force Stop the Princess MedallionClass App. IDK why no 8-tops, but not interested in them. such a waste of my time. I repeat, the Medallion does not hold any information. Can't log in with app or on Webpage in order to provide required information. I think they were having server issues this morning. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Are you having issues? Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. After downloading co ved images will not save. Started August 27, 2021, By I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Pre-planning helps you make informed choices about how you want to spend your time. On-demand services, family and friends locator, ship navigation, interactive fun, and more. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. More time for you. I cannt get my health status to open and boarding times . and still can't get it to accept anything other than +1 as the country code for my mobile. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Tried restarting the app and restarting the phone with no success. Princess needs to do what airlines and many other companies do. Very frustrating! The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof.
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